Office Policies

We understand time is important to everyone. We make every effort to stay on schedule. Please arrive promptly and sign in at the reception desk upon arrival.

Scheduling appointments

Long appointments are scheduled between 9 a.m. and 2 p.m. Short appointments are scheduled early morning and late afternoon. After-school hours are the most popular time for everyone. To be fair, we may alternate during-school and after-school appointments. We appreciate your support in keep our schedule system.

Missed appointments

Appliances require adjustment regularly. Missing appointments slow treatment progress. Since we have reserved time especially for you, please notify us 24 hours in advance to reschedule. Be aware that if you miss an after-school or evening appointment, it may be rescheduled during school hours.

Appointment reminders

Expect a reminder call from us the day prior to your appointment. It is a voice-activated automated system. We chose this convenient system to allow us to spend extra time in the office for patient care.

Emergency appointments

Please contact us in case of emergency as soon as possible. We set aside time each day to accommodate these appointments. Most of the time, it is between 10 a.m. and 2 p.m. Please notify us as early in the day as possible.